Exchanges & Returns

How can I return ordered items?

You have 14 days to return your online purchases to us. You're welcome to try on your items at home, just as you would in a store. However, the items must be returned in their original condition, with tags attached and in like-new condition. If you wish to return your order, please contact us via e-mail at service@supadawg.nl and let us know before you return the items.

Returns may be rejected in the following cases:

• Missing original packaging or tags
• Worn, used, or washed
• Damaged or stained after receiving the item
• Items with noticeable smells like perfume, sweat, or other odors indicating
• Items containing any dog hairs
• The item is no longer in new condition

What are the return costs?

If you choose to return your purchased items, you will be responsible for the return shipping costs. The cost of return shipping depends on the shipping partner you choose.

When will I receive my refund?

Once we have received your returned package in good condition, you will receive a confirmation within 5 business days. We aim to process your refund for the returned items as quickly as possible. The refund will be issued using the same method you used to make the original payment. If you used a pay-later option, the invoice will be canceled, and you'll receive updated payment information from Klarna.

If you paid with a gift card or store credit, the amount will not be refunded. Gift cards and store credits cannot be exchanged for cash.

Can I exchange an item?

Unfortunately, exchanges are not possible. If you'd like a different size, we recommend placing a new order for the desired item. This ensures you receive the item quickly and avoid it selling out.

I received the wrong or damaged item. What should I do?

We'll take care of this for you. Please contact our customer service and provide photos of the item and your order number. We'll review your request and offer a solution.

For the quickest resolution, we suggest placing a new order for the correct item.

Can i still return my order after the return period?

No, it’s unfortunately not possible to return your article outside of the return period.